FAME Services for Aid Administrators

At FAME, we are committed to providing comprehensive college access and financial education services to students and schools throughout the State of Maine.  Through our GOAL$ program, we provide our partners with valuable college access tools and resources, financial literacy and default prevention initiatives.  In addition, we educate students and counselors regarding financial aid and responsible borrowing.  Through a combination of these efforts, we hope to further assist Maine students and families achieve their educational GOAL$.


Training & Regulatory Compliance

FAME offers a wide variety of training for counselors and advisors, including webinars and presentations.  See our training page for a schedule of events, and links to training materials.


In addition to our extensive college access, financial education and debt management initiatives, FAME provides colleges and universities with training and assistance regarding interpretation and implementation of financial aid regulations. FAME remains up-to-date on regulatory changes and interpretations and assists colleges in resolving many of the complex issues related to financial aid administration and compliance.


Maine-Based Customer Service Center

FAME is committed to providing the highest level of service and we take pride in our ability to provide accurate and timely information to our customers.  Through phone, walk-in and e-mail, we serve as a single point of contact for Maine families, as well as schools throughout Maine.



Because of our strong commitment to supporting higher education in Maine, FAME employs several full-time staff members dedicated to providing a full array of services, including college access counseling and financial literacy initiatives. Many of our staff members are former financial aid administrators who bring a tremendous amount of experience and understanding into the daily issues that financial aid administrators, students and families encounter.



Our Customer Service Manager serves in the role of Ombudsman. As a member of the NCHELP Student Loan Ombudsman Caucus, FAME is dedicated to assisting students with problem resolution and disputes related to their federal loans. Contact FAME's Student Loan Ombudsman at education@famemaine.com.


Our website is designed to provide comprehensive information for students and parents, as well as our school partners. From college savings to loan repayment, our customers have access to a wealth of information and resources. In addition, our website offers several interactive tools and resources, along with an opportunity to e-mail questions to our experienced staff.


Financial Education

FAME has created a variety of free resources and tools designed to assist students, parents and educators with understanding the important elements of successful money management. Visit our Financial Education page for tools to use with your students.


Education Update

Education Update: FAME knows how important timely information is to the successful operation of your office.  The Education Update contains vital information regarding state and federal financial aid policy, and regulations, as well as FAME news and initiatives.



College students can get smart with their finances before and during college thanks to American Student Assistance® (ASA) and FAME.

Sooner is better than later when it comes to getting money savvy. That’s why ASA created SALT. SALT will give students the financial resources they need in school and beyond—and it will be FREE for life.


Encourage students to visit saltmoney.org/famecollege to sign up. Make sure they enter their college’s name in the school/organization field.


Understanding your Cohort Default Rate

Department of Education Default Rate Guide

CDR Formula

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News of Interest

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  • Thursday, May 14, 2015 3:41 PM

    FAME is excited to announce that Claim Your Future® is now available to all of Maine’s middle schools free of charge. Claim Your Future is an interactive game that encourages exploration into education after high school, future careers, and money management.


  • Monday, May 11, 2015 11:54 AM

    The celebrations are designed to recognize 529 College Savings Day, proclaimed by the United States Congress as a way to raise national awareness and boost interest in Section 529 college saving programs. The events will also encourage families to think about their children’s futures and to start planning now for the costs of education after high school.

    The Future Faces of Maine events will take place in:

    • Presque Isle: At the Aroostook Centre Mall on Friday, 5/29, from 4 PM to 7PM
    • Bangor: At Eastern Maine Community College, Rangeley Hall, on Saturday, 5/30 from 10 AM to 1 PM
    • Portland: At the University of Southern Maine, Woodbury Campus Center, on Saturday, 5/30 from 10 AM to 1 PM.