As Maine’s premiere guarantee agency, the Finance Authority of Maine has devoted its energy, resources and imagination to creating a full complement of guarantee services that will benefit students and families throughout Maine. FAME is committed to providing the highest level of customer service and strives to continually develop new programs to assist Maine families in achieving their goals.
FAME is committed to providing the highest level of service and we take pride in our ability to provide accurate and timely information to our customers. Through phone, walk-in and e-mail, we serve as a single point of contact for Maine families, as well as schools throughout Maine.
Because of our strong commitment to supporting higher education in Maine, FAME employs several full-time staff members dedicated to providing a full array of guarantee services, including outreach and default prevention. Many of our staff members are former financial aid administrators who bring a tremendous amount of experience and understanding into the daily issues that financial aid administrators, students and families encounter.
In addition to our extensive outreach and default prevention initiatives, FAME provides colleges and universities with training and assistance regarding interpretation and implementation of FFELP regulations. As a member of the NCHELP Program Regulations Committee, FAME remains up-to-date on regulatory changes and interpretations. With this knowledge, FAME assists colleges with many aspects of FFELP administration and compliance.
FAME produces a variety of both ad hoc and custom reports to assist colleges in managing their loan portfolios. From FFELP volume statistics to delinquent borrower reports, we provide schools with comprehensive information regarding their borrowers in school and during repayment.
Our Federal Loan Program Manager serves in the role of Ombudsman. As a member of the NCHELP Student Loan Ombudsman Caucus, FAME is dedicated to assisting students with problem resolution and disputes related to their federal loans.
Our web site is designed to provide comprehensive information to students and parents, as well as to our school partners. From information regarding college savings to loan repayment, our customers have access to a wealth of information and resources. In addition, our web site offers several interactive tools and resources, along with an opportunity to e-mail questions to our experienced staff.
In an effort to enhance our default prevention efforts, FAME has partnered with a number of companies that allow us to expand upon the services we already provide to our customers, as well as to offer new products.
FAME is dedicated to serving our college and university financial aid offices; therefore, we are committed to scheduling regular school visits. During these valuable meetings, we provide our customers with an opportunity to discuss their needs, as well as to share our new program initiatives.
FAME knows how important timely information is to the successful operation of your office; therefore, we publish the Education Bi-Weekly Update which contains vital information regarding state and federal financial aid policy, and regulations, as well as FAME news and initiatives.
